BS15000 / BS 15000
|BS15000 - Resources for the ISO 20000 and BS 15000 IT Service Management Standard|
ISO 20000-1 (ex BS15000-1)
This consists of 10 sections:
Also included is a bibliography.
- Terms and Definitions
- Requirements for a Management System
- Planning and Inplementing Service Management
- Planning and Implementing New or Changed Services
- The Service Delivery Process
- Relationship Processes
- Resolution Processes
- Release Process
- Control Processes
This part of the standard may be used for a variety of purposes, including for outsource tenders, ensuring consistency by all service providers benchmarking and as the basis for formal certification.
ISO 20000-2 (ex BS15000-2)
This is a 'code of practice' and provides assistance to organizations that are to be audited against BS15000-1 or are planning service improvements.
These documents are due to be re-published as ISO 20000-1 and ISO 20000-2 shortly.
Standards Direct (BSI) from their ISO 20000 Download Page
As an item in the ISO 20000 Toolkit
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