BS15000 / BS 15000 / ISO 20000  
IT service management standard  
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Selected Books & Materials

(Online Purchase Avaliable)



THE ISO 20000 STANDARD


The ISO 20000 (ex-BS15000)
Service Management Standard

cover
Both parts of the standard can be downloaded here (the BSI StandardsDirect Shop)




The ISO 20000 Toolkit
This is the major support resource for the standard. It includes both ISO20000-1 and ISO 20000-2 in PDF format, a compliance assessment kit, and libraries of documents supporting: Service Delivery, the Resolution Process, the Control Process, the Release Process, and the Relationship Process.
Follow the Standards Direct above for online purchase.





Service Level Agreement Toolkit
cover
A template plus guide




 


GENERAL ITSM


IT Infrastructure Library Practices in Small IT Units
CCTA - Government Centre for Information Systems


Business Continuity: Planning Made Easy. A Full Plan Template with Forms and Interactive Guide (MS-Word)
cover


ITIL Service Support (Version 2)
cover
CCTA



MISC:

Planning and Control for It Services It Infrastructure Library Series
Dave Ruffles, Colin Hebden, Nigel Cresswell

World Class IT Service Management Guide
Jan van Bon

The Lifecycel Approach
The OGC







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